Shipping policy

Shipping Policy

Processing time

All in stock orders are processed within 1 to 2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details.

Custom engraved orders

Orders that include custom engraving require additional preparation time. Please allow an extra 2 to 3 business days before dispatch to allow for engraving and quality checks.

Delivery times

  • UK orders: Delivered within 2 to 4 business days after dispatch.

  • International orders: Typically delivered within 5 to 10 business days, depending on destination.

Delivery times are estimates and may be affected by customs processing or postal delays outside our control.

Shipping costs

  • UK shipping: Free on all orders.

  • International shipping: Calculated at checkout based on destination.

Any duties, taxes, or customs charges for international orders are the responsibility of the customer.

Order tracking

Every order includes full tracking, allowing you to follow your hale delivery from dispatch to arrival.

Delays

We work closely with our delivery partners to ensure orders arrive on time. In the rare event of a delay, please contact us and we will be happy to assist.